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Here at the HomeServe Group we know how important it is to keep your personal data safe, that’s why we’re committed to making sure that you receive the service you’d expect and that your privacy is protected every step of the way.
In this notice you’ll discover exactly what information we collect from you and how we then use this to deliver our services, as well as your rights. It might not be something you’re interested in, but it’s really important you have a read and of course, let us know if you have any questions.
When you buy a product or service through us, we’ll collect some of your personal details, to make sure you have everything you need to for us to provide installation boiler services, boiler care plans and services and repairs. Please rest assured that we’ll only use this for administering your contract and to support the delivery of the services or products you’ve asked for.
Examples of the types of personal information we usually collect are:
The information requested during the application process is required to complete the sale of the product on offer and forms part of your contract with us. Unless otherwise stated, the information you provide will never be used for any other purpose without your permission. If any of the data is missing from the application form or is incorrect, we may not be able to process your application.
If you’re a Help-Link customer, we’ll keep a copy of your personal details for no longer than 6 years, from the time our boiler warranty or relationship ends. Holding on to data allows us to keep accurate records for tax purposes and to handle any future complaints. All other personal data used for prospecting and quotation requests is kept for a maximum of 90 days, unless otherwise required by law.
Some of the data that we collect may be transferred to and stored at a destination outside the European Economic Area ('EEA'), for example some of our IT systems are run on servers hosted in the USA. We take all steps reasonably necessary to ensure that your data is treated in accordance with this privacy notice and applicable privacy laws.
We often work with a number of carefully selected third parties, who introduce us to their customers, so we can promote the products and services we offer.
If you’ve been introduced to us through one of our partners, we may share details of the products and services you’ve purchased with them. Sharing data in this way helps us resolve individual complaints and helps us ensure that we’re offering the right products, to the right people.
We respect your privacy and that’s why we don’t give your data to any third parties for marketing purposes. However, on occasion and in addition to the above, we may pass your information to a limited number of third parties for the following reasons:
Whenever we collect your personal information we’ll give you the opportunity to let us know how you’d like us to get in touch in the future. We promise not to inundate you with marketing messages, but we also understand if you’d prefer not to receive anything from us.
If you’ve asked us to send you marketing material, you can change your mind at any time by contacting us using the details in the Contact Us section. You’ll also find an unsubscribe link at the bottom of every marketing email we send to you.
If you’ve given us an email address you may receive messages related to the management of your policy via email, which include policy and renewal documents. If you’d prefer not to receive these messages in this way, just let us know and we’ll be happy to provide them in paper form instead.
If you’d like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without a legal basis, you can ask us to stop or request that it’s deleted from our systems.
To action any of the above, send an email to: [email protected] or alternatively you can write to us at:
Customer Relations Team
HomeServe Membership Ltd
We won’t ever charge you for a copy of your personal data but we may ask you for proof of your identity before we disclose any information. Once we’ve seen this, we’ll send you a copy of the personal data we hold within 30 days. In addition, if you decide to move away from us for any reason, you can also request for your personal data to be transferred to a new provider on your behalf.
3310 Century Way
Tel: 0808 256 3698
Data Protection Officer
HomeServe Membership Ltd
If, at any time, you feel that we haven’t processed your data fairly or you’re not satisfied with how we’ve handled your personal information, you can contact the Information Commissioners Office, who will look into this for you. For full details about how to share any concerns you may have, visit www.ico.org.uk/concerns/
“Cookies” help us gather and store information about visitors to our websites including but not limited to help-link.co.uk, homeserveheating.co.uk, homeserveboilers.com, worcesterboilersales.com and users of our mobile app.
A cookie is a small piece of information that a website transfers to your internet browser (such as Google Chrome, Internet Explorer, Mozilla Firefox) so that the website can remember who you are and show you relevant information the next time you visit.
When you visit our website or use the mobile app, our cookies will collect information about your device and your visit, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. This information is used for the administration of the website, to improve usability of the services and for marketing purposes.
We’re all about the personal touch, so fill in the form below to give us an idea of where you are and one of our local advisors will give you a call back quick-sharp.
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0203 805 4581
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Help-Link UK Ltd is authorised and regulated in the UK by the Financial Conduct Authority FRN 689798 for credit broking activities
Help-Link UK Ltd, 3310 Century Way, Thorpe Park, Leeds, LS15 8ZB | VAT Number: GB 277 8107 71. Company Reg: 03527087
© Help-Link UK Ltd 2017