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Yes this is covered*. Even if we discover that the boiler needs to be relocated after the contract has been agreed, all parts and labour costs are covered for the relocation.
All our engineers are TETRA level 3 ladder and harness trained, but in the event of scaffolding being required for safe access it would be covered up to a value of £425.00 under Fixed Price Quote*.
Testing for asbestos, as well as the safe passage of gas pipes through artex is covered*, however the detection and removal of asbestos boilers and/or flues and/or asbestos insulation board is not included and would be charged for separately.
When doing system upgrades, we have to utilise large parts of existing pipework. If a problem occurs on your existing system, that is not caused by the installation of your new boiler, this will not covered under Fixed Price Quote and we can provide a quote to repair/replace any faults as appropriate.
It is the home owner’s responsibility to ensure that your home has a safe electrical supply. With this in mind, the main earth connection in your home or any rewiring works wouldn’t be included under Fixed Price Quote. However, supplementary earth bonding to water/gas/oil pipes is included in Fixed Price Quote.
In the unlikely event that we discover that the gas pressure is not as required to install your new boiler, it is the home owners responsibility to ensure that the property has an adequate natural gas supply connection through your energy supplier.
That would be covered. Repositioning the flue may also mean that the boiler has to be relocated; all of this would be covered under the fixed price quote.
Any additional pipe work and the labour involved would be covered under the fixed price quote.
It would be your responsibility to ensure that the drainage and water supply to your home is fully adequate and operational. These are not services that Help-Link can supply, so any work would need to be carried out by a specialist third party, paid for and arranged by you.
Our Fixed Price Quote terms apply to gas and LPG installations only.
Boxing in of pipework is not covered under Fixed Price Quote and is not a service Help-Link provides.
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* Excludes Online Quote
Help-Link UK Limited is an appointed representative of HomeServe Membership Limited. HomeServe Membership Limited is authorised and regulated by the Financial Conduct Authority for general insurance and credit broking activities; Financial Services Register number 312518. Registered in England under company number 2770612. Help-Link UK Limited is part of the HomeServe group of companies. Registered office is at Century Way, Thorpe Park, Leeds, West Yorkshire, LS15 8ZB. Financial Services Register number 834211. VAT Number GB 559 6696 69.
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