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Help-Link UK Ltd trading as HomeServe, takes pride in the quality of workmanship and the leading manufacturer products that the company installs in its customers’ homes.
HomeServe was established on the premise of providing a first rate service with clear and concise communication. The national HomeServe workforce pulls together as one unit to deliver the objectives of the company and meet the expectations of the customers. Respect for customers’ homes is paramount. The company continues to operate under the following principles.
It is HomeServe’s aim to provide a system of Customer Service, treating our customers fairly, that excels whatever the environment and circumstance.
HomeServe are committed to the following:
Every customer’s home is unique and requires a bespoke view from our surveyors and engineers. From time to time this variable nature can lead to customers becoming discontent. Should this happen HomeServe will follow our complaints procedure, which is available for customers to view here. During the complaints process HomeServe will communicate with the customer at each step in the process and respond to each step in accordance with the notified timescales.
The customer is at the forefront of HomeServe’s business operations. The company welcomes feedback from customers, whether this is negative or positive, as it is this feedback and the relationship that HomeServe has with our customers, which enables the company to adapt, grow and flourish.
CC007 Customer Care Policy | V1.2 | Oct 2018
HomeServe is a trading name of Help-Link UK Limited (registered in England under company number 03527087) whose registered office is at Century Way, Thorpe Park, Leeds, West Yorkshire, LS15 8ZB. Help-Link UK Limited is part of the HomeServe group of companies. Help-Link UK Limited is authorised and regulated by the Financial Conduct Authority for credit broking activities under Financial Services Register number 689798. VAT Number GB 559 6696 69 Company Reg 03527087
Our Registered office address is 3310 Century Way, Thorpe Park, Leeds, LS15 8ZB. VAT Number: GB 559 6696 69. Company Reg: 03527087
© Help-Link UK Limited 2019