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Gas Safe Register is the official gas registration body for the UK, Isle of Man and Guernsey, appointed by the relevant Health and Safety Authority for each area. By law all gas engineers must be on the Gas Safe Register.

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Customer Care Policy

Help-Link takes pride in the quality of workmanship and the leading manufacturer products that the company installs in its customers’ homes.

Help-Link was established on the premise of providing a first rate service with clear and concise communication. The National Help-Link workforce pulls together as one unit to deliver the objectives of the company and meet the expectations of the customers. Respect for customers’ homes is paramount. The company continues to operate under the following principles.

It is Help-Link’s aim to provide a system of Customer Service, treating our customers fairly, that excels whatever the environment and circumstance.

Help-Link is committed to the following:


Every customer’s home is unique and requires a bespoke view from our surveyors and engineers. From time to time this variable nature can lead to customers becoming discontent. Should this happen Help-Link will follow their complaints procedure, which is available for customers to view on the Help-Link website. During the complaints process HelpLink will communicate with the customer at each step in the process and respond to each step in accordance with the notified timescales.

The customer is at the forefront of Help-Link’s business operations. The company welcomes feedback from customers, whether this is negative or positive, as it is this feedback and the relationship that Help-Link has with its customers, which enables the company to adapt, grow and flourish.

Signed

Richard Harrison Signature

Richard Harrison

CEO, Help Link UK Ltd

Dated: 27th November 2015

November 2015