Open Monday from 8am - 8pm
0203 763 2682
Gas Safe Register is the official gas registration body for the UK, Isle of Man and Guernsey, appointed by the relevant Health and Safety Authority for each area. By law all gas engineers must be on the Gas Safe Register.
Visit the Gas Safe website to verify our accreditation
We aim to do our best to meet our customers’ expectations but unfortunately, there may be times when things go wrong. If you have a complaint about any part of our service, we want to hear from you, so we can put things right and drive continuous improvements to our business policies, processes and procedures.
Please get in touch with us and tell us what has gone wrong.
We will try to resolve your complaint as soon as we receive it. However, some complaints can be complex or involve several issues and, in these instances, we may need time to make sure we have covered everything.
We will send you a written acknowledgement of your complaint within 5 working days of receiving it and will keep you regularly informed, either by telephone or in writing, while we investigate matters.
Our aim is to take no longer than 8 weeks to provide a full response to your complaint. In the unlikely event we do not provide a response in this time, an explanation and an update on progress will be provided within 8 weeks of us receiving your complaint.
If you are unhappy with our final response or our investigation has taken more than 8 weeks to reach a conclusion, you have the right to refer your complaint to the Financial Ombudsman or our Alternative Dispute resolution provider, as detailed below:
HLP79: HLPCC028-V8 | December 2018
Help-Link UK Limited is an appointed representative of HomeServe Membership Limited. HomeServe Membership Limited is authorised and regulated by the Financial Conduct Authority for general insurance and credit broking activities; Financial Services Register number 312518. Registered in England under company number 2770612. Help-Link UK Limited is part of the HomeServe group of companies. Registered office is at Century Way, Thorpe Park, Leeds, West Yorkshire, LS15 8ZB. Financial Services Register number 834211. VAT Number GB 559 6696 69.
© Help-Link UK Limited 2019