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Gas Safe Register

Gas Safe Register is the official gas registration body for the UK, Isle of Man and Guernsey, appointed by the relevant Health and Safety Authority for each area. By law all gas engineers must be on the Gas Safe Register.

Visit the Gas Safe website to verify our accreditation

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Complaints Policy

We aim to do our best to meet our customers’ expectations but unfortunately, there may be times when things go wrong. If you have a complaint about any part of our service, we want to hear from you, so we can put things right and drive continuous improvements to our business policies, processes and procedures.

Please get in touch with us and tell us what has gone wrong.

Call us on: FREEPHONE 0808 2819 421.

Email us at: [email protected]

Complete the complaints form.


Write to us at: Customer Care Department, 3310 Century Way, Leeds, LS15 8ZB

We will try to resolve your complaint as soon as we receive it. However, some complaints can be complex or involve several issues and, in these instances, we may need time to make sure we have covered everything.

We will send you a written acknowledgement of your complaint within 5 working days of receiving it and will keep you regularly informed, either by telephone or in writing, while we investigate matters.

Our aim is to take no longer than 8 weeks to provide a full response to your complaint. In the unlikely event we do not provide a response in this time, an explanation and an update on progress will be provided within 8 weeks of us receiving your complaint.

If you are unhappy with our final response or our investigation has taken more than 8 weeks to reach a conclusion, you have the right to refer your complaint to the Financial Ombudsman or our Alternative Dispute resolution provider, as detailed below:

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Telephone: 0800 023 4567 or, from a mobile 0300 123 9123

Email: [email protected]

Further details:

Dispute Resolution Ombudsman
Second Floor
3-4 Viewpoint Office Village
Babbage Road

Telephone: 0333 241 3209

Email: [email protected]

HLP79: HLPCC028-V8 | December 2018