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Simply answer a few multiple choice questions about your existing boiler and we’ll give you a fixed price for a new boiler including all parts and installation
Your boiler will usually display a signal that it has detected a fault on the control panel, by either a fault code or a red or green flashing light. Both signals indicate that your boiler needs checking and repairing.
Some of the most common boiler faults which could be triggering the need to reset it frequently include:
The boiler lockout mode usually occurs if either:
An overheated boiler can be a result of the boiler not having enough water pressure which can occur for various reasons, such as a build-up of sludge in the system leading to mechanical failure, a worn pump or a substantial blockage. If your boiler becomes too hot, you should call a gas-safe engineer immediately.
Boilers can have problems igniting if:
However, if you operate your heating system by a coin meter or you pay by card then a reduction in gas flow could be causing an ignition problem. This should be easily amendable by adding credit to your meter.
When your boiler goes into lockout mode and you’re experiencing issues such as those mentioned above, the first thing to do is try resetting your boiler.
The appearance and positioning of reset buttons can vary on different boilers. To locate the reset button on your boiler, try looking for a press button that has a flame, flashing light, or a cross through it. The button is should be clearly labelled “RESET”. Refer to your boilers instruction manual if you can't find the reset button, which should include a detailed diagram of your specific model.
Only press the reset button once; repeatedly pressing the button may damage the control panel, leading to an expensive repair.
Hold the reset button for 3 seconds before releasing. If your boiler displays a flashing green light, it should have successfully reset. If a fault code is still showing or a red light is continuing to flash, you'll need to contact a gas-safe engineer for further assistance with diagnosing the problem.
If resetting your boiler becomes a regular chore and you find that you're experiencing reoccurring boiler faults, it might be time to consider installing a new boiler. We are experts in new boiler installations with highly trained gas-safe engineers across the country and a range of boilers by leading manufacturers including Worcester Bosch and Ideal. What's more, we have different payment options available including finance deals.
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 Exclusions apply. See www.help-link.co.uk/fixed-price-quote-faqs/
 5% online discount is available to domestic gas and LPG customers who receive an online quote for all boiler brands excluding the Ideal Logic HE24, HE30, HO15 & HO18 and Worcester Bosch 25i ERP, 30i ERP, 15ri & 18ri boilers which qualify for the winter bundles offer. £50 additional discount available on all like-for-like system swaps and a £100 additional discount is available on conventional to combi, and combi to conventional boiler swaps. Online discounted price is only available for the duration of the 14-day quote validity which starts from the day the quote was given. Help-Link UK Ltd include a filter as part of your quote as this is highly recommended by the boiler manufacturer as a key component in maintaining boiler health, functionality and may potentially be looked upon favourably by manufacturers when assessing warranty work. This filter can be removed at the customer's request. Quote also includes a programmable thermostat for all combi boiler installations as this is a legal requirement as part of the Boiler + legislation introduced 6th April 2018, and cannot be removed from the installation unless; it is replaced with an alternative smart thermostat; or another energy saving measure as listed in the Boiler + legislation or if a smart thermostat already exists within the property. Alternative thermostats, including smart thermostats are subject to an additional charge.
Customers within the following postcodes will be subject to regional price variations which will mean a premium is charged: BR, CR, DA, E, HA, EN, IG, KT, W, N, NW, RM, SE, SW, SM, TW, UB, WC, WD, EC
Offer is not available to Help-Link UK Ltd or HomeServe group employees. This offer cannot be used in conjunction with any other offers. Help-Link UK Ltd have the right to withdraw or change the offer at any time. Online discount is automatically applied when the customer gets a quote using the online quote system at www.help-link.co.uk and as long as the customer meets all the above criteria.
Help-Link UK Limited is an appointed representative of HomeServe Membership Limited. HomeServe Membership Limited is authorised and regulated by the Financial Conduct Authority for general insurance and credit broking activities; Financial Services Register number 312518. Registered in England under company number 2770612. Help-Link UK Limited is part of the HomeServe group of companies. Registered office is at Century Way, Thorpe Park, Leeds, West Yorkshire, LS15 8ZB. Financial Services Register number 834211. VAT Number GB 559 6696 69.
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