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Gas Safe Register is the official gas registration body for the UK, Isle of Man and Guernsey, appointed by the relevant Health and Safety Authority for each area. By law all gas engineers must be on the Gas Safe Register.

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New boiler installation guide: What to expect

When you’ve successfully chosen your perfect boiler and agreed for it to be installed in your home, next comes the actual installation.

What happens during a standard installation and what can you expect from our engineer? As well as a professional service, you’ll also benefit from the knowledge and experience of our expert boiler engineers.

Simply fill in this form and we’ll call you straight back. Book your free no obligation quote today.

What happens before the installation?

Before the day of the installation, one of our surveyors will arrange a time with you to check several things, including:

They’ll advise on the best way to install the boiler. If you’re happy with what they propose, you can then discuss your payment options and also a date and time for the engineer to install your new boiler, which we’ll confirm with you by email and phone.

Our boiler engineers

All our engineers are on the Gas Safe register, which means that they’re qualified to install and repair gas boilers. You’ll find they have a number of other accreditations to their names as well, including CHAS – the contractors’ health and safety assessment scheme.

If you’d like to learn more about our staff, including how friendly and knowledgeable they are, we have information about their training and what they’re like when they visit your home.

What happens on the day of the installation?

Our engineer will come to your house with everything they’ll need to carry out the work for the boiler installation at the time and date agreed beforehand.

You’ll need to be at the property to allow our engineer access. Your engineer will talk you through the extent of the work they’ll be carrying out, so you know what to expect when it’s going on and after the work has been completed.

What happens during the boiler installation?

Before our engineer even starts work they’ll lay down dust sheets and carpet protectors to keep the mess to a minimum.

While the engineer is hard at work, you don’t need to be at the property. An average boiler installation may take around a day or two to complete, so be sure to check when you need to be back at your home so they can talk you through how your new boiler works.

As well as conducting the installation of your boiler, the engineer may also need to carry out what’s known as a power flush. This is an additional process which simply gets rid of any debris that may be lying inside the system after the boiler has been put together.

What about after the installation?

Our engineer will test your new boiler to check that its working as it should be, and they will also clean up the area where they’ve been working, making sure it’s as clean and tidy as it was before the installation began.

They’ll walk you through all the controls, showing you how to operate it, so you don’t have to worry about getting to grips with it all by yourself.

At a later time you’ll receive a call from a member of our dedicated customer service team, who’ll ask you how it all went and whether you were satisfied with the engineer and their work.

Your boiler warranty

Buying a new boiler through Help-link means you could benefit from up 10 years warranty The exact information about your warranty will be inside the Help-Link care pack you’ll receive after the installation is complete.

In order to keep your manufacturer’s warranty valid you’ll need to have your boiler serviced each year. You can book an annual service with us – whether it’s for a gas or electric boiler – to ensure you keep your warranty intact.

Aside from your boiler’s warranty, you also have the peace of mind of our guarantee. When we install your boiler, our work is guaranteed for the next 12 months. This means that in the unlikely event that any mistakes have been made we’ll be out to fix it for free.

If you have any other queries about our boiler installation process, you can contact us using the form at the bottom of the page, or call us on 0203 841 5320 .

Want to talk your boiler options through?

A boiler is a big decision. If you want to talk through something in person, simply fill in the form below to give us an idea of where you are and one of our local advisors will give you a call back quick-sharp.

0203 841 5320

Simply fill in this form and we’ll call you straight back.

Book your free no obligation quote today.

[28] Exclusions apply. See

[79] Online discount is available to domestic gas and LPG customers who receive an online quote for all boiler brands excluding Vokera. Discount will be applied as long as the quoted price is still applicable at the point of sale. Online discounted price is only available for the duration of the 14-day quote validity which starts from the day the quote was given. Offer is not available to Help-Link UK Ltd employees.

Online discount can be applied as follows:
All boiler manufacturer types excluding Vokera are eligible for a 5% discount off the final quoted price. Conventional to combi boiler swaps also qualify for an additional £50 discount after 5% initial discount is applied.

This offer cannot be used in conjunction with any other offers.
Offer available from April 2017. Any boiler quotations before this date will not be eligible for the discount post purchase. Help-Link UK Ltd have the right to withdraw or change the offer at any time.
Online discount is automatically applied when the customer gets a quote using the online quote system at and as long as the customer meets all the above criteria.