Open now until 8pm
0203 763 2682
Gas Safe Register is the official gas registration body for the UK, Isle of Man and Guernsey, appointed by the relevant Health and Safety Authority for each area. By law all gas engineers must be on the Gas Safe Register.
Visit the Gas Safe website to verify our accreditation
Simply answer a few multiple choice questions about your existing boiler and we’ll give you a fixed price for a new boiler including all parts and installation
Radiators need bleeding when pockets of air get trapped inside. The air causes the radiator to circulate hot water less effectively and so less heat is emitted, meaning it will take longer to heat your home. Until you bleed your radiator to get rid of the air, you’re likely to be using more energy and therefore your energy bill could be higher than average.
Follow these steps to check and bleed your radiators:
We recommend doing a full check of all the radiators in your home every couple of months.
If you find one or more of your radiators is hot at the bottom, cold at the top, or even cold all over — this means you will need to bleed your radiator.
For this you need a bleeding key. You can buy these from you local hardware store.
At one end of your radiator there is a slot that the key fits into.
Make sure you have a cloth underneath before turning the key.
When you turn the key, you will hear a hissing noise — this means that the built up air in the radiator is releasing.
As soon as water starts to come out and the hissing stops — close it and wipe up any excess water.
Do all of your radiators starting from the ground floor up.
Check your boiler after bleeding all the radiators in case your pressure has dropped as the pressure may need topping up. You can refer to our re-pressurising video. If its a combi or pressurised system — you will need to re charge the system using the filling or link key ensuring the correct pressure is added
If the pressure drops again, the radiators may need topping up and you may need to call a Help-Link engineer. Visit help link dot co dot uk for more details
You can identify if you have a problem with your boiler’s condensate pipe by checking if the blue light on the front of the boiler is flashing.
The blue light is located in the small window gap on the front of the boiler flap.
Ensure the power to the system is switched off.
Located in the top right hand corner underneath the flap is a digital window, this may be flashing up the letters EA.
This either means that there is no gas getting into the system or condensation isn’t getting out. If its mid winter this usually means a frozen pipe.
Locate the pipe outside.
To cure the frozen pipe, simply get a kettle of hot water (not boiling) and put this evenly along the pipes — paying special attention to the joints.
Alternatively you can tuck a hot water bottle around the external pipes and leave it for half an hour.
If this doesn’t do the trick, we recommend you call one of our experts to help you fix the problem.
A boiler is a big decision. If you want to talk through something in person, simply fill in the form below to give us an idea of where you are and one of our local advisors will give you a call back quick-sharp.
 Exclusions apply. See www.help-link.co.uk/fixed-price-quote-faqs/
Help-Link UK Limited is an appointed representative of HomeServe Membership Limited. HomeServe Membership Limited is authorised and regulated by the Financial Conduct Authority for general insurance and credit broking activities; Financial Services Register number 312518. Registered in England under company number 2770612. Help-Link UK Limited is part of the HomeServe group of companies. Registered office is at Century Way, Thorpe Park, Leeds, West Yorkshire, LS15 8ZB. Financial Services Register number 834211. VAT Number GB 559 6696 69.
© Help-Link UK Limited 2020