Open today from 8am - 9pm
0203 805 4581
Gas Safe Register is the official gas registration body for the UK, Isle of Man and Guernsey, appointed by the relevant Health and Safety Authority for each area. By law all gas engineers must be on the Gas Safe Register.
Visit the Gas Safe website to verify our accreditation
We operate to the highest standards, that’s why we’re endorsed as a Which? Trusted Trader.
In 2005 it became compulsory for all new gas-fired boilers installed to be condensing, as well as have an efficiency rating of ‘A‘.
These regulations were introduced in a bid to decrease the CO2 emissions emitted by non-condensing boilers in the UK.
Simply answer a few multiple choice questions about your existing boiler and we’ll give you a fixed price for a new boiler including all parts and installation
Condensing boilers are water heating appliances run on either gas or oil, designed with the aim to improve energy efficiency by converting water vapor condensation into heat for your home. Condensing boilers have all the same elements as non-condensing boilers, but the difference is the amount of useable heat it produces from the fuel it burns.
Replacing an old G-rated non-condensing boiler with a new high-efficiency condensing boiler and improving your heating controls could save you as much as £200 a year. The efficiency of a boiler is a measure of its ability to convert energy from the fuel that goes in, to heat in the water that circulates around your house.
Condensing boilers have two internal heat exchangers which means that the heat from flue gases lost to the atmosphere is decreased by recycling the heat back into the heating system. The water vapor in the flue gases can be so cool that it condenses and is removed to a waste pipe through a condensate pipe.
Unlike non-condensing boilers, condensing boilers do not need a pilot light burning constantly because they only ignite when there is a demand for heat, using an electric spark.
If your boiler was installed after April 2005, it is most likely a condensing boiler due to the regulations introduced which mean that all new boilers installed, or boilers replaced after April 2005 are required to be condensing. You could check your boiler manual for reference to condensing or ‘HE‘ in the title.
Check the flue terminal which is usually sticking out through an external wall near the boiler. If it is plastic and white steam comes out of it when the boiler is on then it is likely to be a condensing boiler. Non-condensing boilers normally have a metal flue and the gases may not be visible because they‘re much hotter than those from a condensing boiler.
From a condensing boiler, there could also be a white plastic condensate pipe that leads to a drain.
You could also contact the manufacturer to query the boiler model to find out.
We’re all about the personal touch, so fill in the form below to give us an idea of where you are and one of our local advisors will give you a call back quick-sharp.
If you know exactly what you‘re after, call the number below
0203 805 4581
Chat to one of our customer service champions now with our live chat systemChat now
 Source: energysavingtrust.org.uk. Saving calculated when replacing G rated with A rated boiler in a semi-detached house.
 Exclusions apply. See www.help-link.co.uk/fixed-price-quote-faqs/
 5% online discount is available to domestic gas and LPG customers who receive an online quote for all boiler brands excluding the Ideal Logic HE24, HE30, HO15 & HO18 and Worcester Bosch 25i ERP, 30i ERP, 15ri & 18ri boilers which qualify for the autumn bundles offer. £50 additional discount available on all like-for-like system swaps and a £100 discount is available on conventional to combi, and combi to conventional boiler swaps. Online discounted price is only available for the duration of the 14-day quote validity which starts from the day the quote was given. Help-Link UK Ltd include a filter as part of your quote as this is highly recommended by the boiler manufacturer as a key component in maintaining boiler health, functionality and may potentially be looked upon favourably by manufacturers when assessing warranty work. This filter can be removed at the customer’s request. Quote also includes a programmable thermostat for all combi boiler installations as this is a legal requirement as part of the Boiler + legislation introduced 6th April 2018, and cannot be removed from the installation unless; it is replaced with an alternative smart thermostat; or another energy saving measure as listed in the Boiler + legislation or if a smart thermostat already exists within the property. Offer is not available to Help-Link UK Ltd or HomeServe group employees. This offer cannot be used in conjunction with any other offers. Help-Link UK Ltd have the right to withdraw or change the offer at any time. Online discount is automatically applied when the customer gets a quote using the online quote system at www.help-link.co.uk and as long as the customer meets all the above criteria.
HomeServe is a trading name of Help-Link UK Limited (registered in England under company number 03527087) whose registered office is at Century Way, Thorpe Park, Leeds, West Yorkshire, LS15 8ZB. Help-Link UK Limited is part of the HomeServe group of companies. Help-Link UK Limited is authorised and regulated by the Financial Conduct Authority for credit broking activities under Financial Services Register number 689798. VAT Number GB 559 6696 69 Company Reg 03527087
Our Registered office address is 3310 Century Way, Thorpe Park, Leeds, LS15 8ZB. VAT Number: GB 559 6696 69. Company Reg: 03527087
© Help-Link UK Limited 2018