Breakdowns

 Power Flushing

 Repair or Replace

 Safety in the home

 Customer Satisfaction

 User Manuals

 Request a Callback

 Accreditations

 Media Centre 

A Company You can Trust

Fully employed workforce - NO SUBCONTRACTORS

All engineers have Help-Link UK ID Cards and CORGI ID Cards - Always ask to see a CORGI ID card. All CORGI-registered installers must carry an ID card and have it available to show to you when they are working in your home.

CORGI Certification – Help-Link UK is only 1 of 77 companies in the UK to hold this higher level of Corgi.

Leading Reactive Maintenance Company – 50000 satisfied customers.

Diamond Cover Plan to protect your boiler

Registered Worcester Bosch Specialist

1000 Boiler repairs every week 

24/7 Dedicated Engineers and Call Centre helpline We have the whole of the Help-Link specialist engineers, over 100, 60 Corgi registered engineers!

Working Proactively to ensure repairs and sometime replacement appliances are recommended on the basis of Best Value/Life time costs and just a quick fix, fingers crossed

Support of Help Link's Specialist Departments – New Boiler Team (click here for more info), Diamond Cover Plan team (click here) – each working to provide customers with Best Value solutions.

Commitment to Commercial Clients further supports our engineer service – 100% Out of Hours cover 

Experience, Knowledge & Trust

Having a workforce that is capable of dealing with all types of appliance whatever the fuel, manufacturer provides a service that provides satisfaction. So many companies offer this and that but in our experience most are a quick fix service rather than considering the whole picture and what’s the best value.

Thankfully through Help-Link’s existing Out of Hours commitment to our Social Housing Partners we must have a support network 365 24/7, this is further enhanced to be a genuinely reliable and capable service. Our customer will always get someone at the end of the phone.

One aspect of our breakdown service is to ensure that the customers existing appliance performs to current Gas and Electric Safety regulations, basically that your home is safe and efficient. Not only is it important to maintain your gas appliances  for efficiency requirements but equally to ensure safety in the home.

Proactive Services

We also work proactively by recommending parts and service plans that will help the long term life of any appliance, particularly those with issues around future parts availability, poor efficiency and therefore running costs. We regularly recommend replacement of boilers if in our professional opinion it is beyond economic repair or no longer provides adequate performance for its needs.

We encourage all customers to understand the importance of maintaining your heating system, much like a motor car, essential maintenance maintains efficiency, product life and greater value for money. Help-Link’s Diamond Cover Plan is there to help – click here.

Corgi Certification

Whatever the repair, it is important to have a professional though the door, this even more so for Gas related matters. Any problem involving Natural Gas, LPG or Oil does demand a total understanding of regulations and how boilers work. So many people experience costly repairs that are considerably more expensive because unnecessary parts are fitted!

For example, the repair of a combination boiler is not simple job due to the high number of advance components, parts and controls.

We restrict as much as possible the chance of getting things wrong by employing people with specific knowledge and expertise of a differing aspects of the gas industry. Specialist staff, specialist requirements.