Customer Satisfaction and Our Promise To You
Trust - 96% of our customers rate Help Link as excellent and 97% would recommend us to a friend - we believe these results demonstrate a level of service that provides new and existing customers with confidence and trust.
Quality – We are only 1 of 77 UK companies accredited with Corgi Certification – this the highest award by Corgi, members of the scheme have proven management systems in place that provide tangible, reliable and auditable evidence that the requirements of the Scheme are being met.
Reliability – With a customer base exceeding 100,000, a commitment to a fully employed workforce and customer satisfaction rates of 98% our reliability speaks for itself.
Reputation – Our reputation has been achieved since 1998 due to our focus and commitment to service standards and to the selection of the highest quality products and materials.
Experience - Our success has only been possible through our focused recruitment and continuous improvement of working systems that ensure our workforce, now approaching 200, is working to the highest possible standards - regular and periodic checks and audits ensure standards are maintained.
Training – Having an in-house training department as well as an extensive apprenticeship programme ensures we provide a capable and knowledgeable workforce.
Guarantee – Our guarantees are second to none. We only associate with the best manufacturers and British Standard (Kite Mark) materials. This is complimented by our 24/7 emergency and advice service and manufacturers guarantees upto 5 years with cover extendable to life on any product/appliance.
Lifetime Care – After the expiry of the manufacturers and Help-Link warranty we will extend cover for the life time of the product.
Safety – All engineers, supervisors, in fact all our staff carry ID cards, and for Gas related work, a Corgi Card. You should always ask for and check the identification of any person you let in to your home.
Highest Qualifications – We maintain the highest level of qualifications, training and investment in our workforce. Corgi Certification is one example of our commitment to service standards and our customers.
Experts – Our continual investment into training as well as focused recruitment plus our reputation provides us with a workforce of experts whether managers, supervisors or engineers.
Energy Efficiency – We are totally commited to providing the most cost effective and efficient heating and hot water systems that are affordable to buy and run. Our heating advisors and installers have energy efficiency qualifications ensuring work is designed and installed to achieve the highest possible efficiencies and standards.
Customer Relationship – Forging life long relationships is critical to the success of our business – our service and multi trade workforce is focused on retaining customers through high standards, trust and expertise.
Flexible Payment Methods – Affordability is key, we have a range of flexible payment options including Interest Free, Buy Now Pay Later, Weekly payments and Bank Buster Interest Rate loans.
Our promise is achieved through continual review of working systems and investment to ensure our workforce work to the highest standards, Our Customer Satisfaction Survey says a lot about who we are! |
